FAQ - Napa Chamber of Commerce Tourist Information

Visitors Information

Napa Chamber of Commerce FAQs

Q. How and when will I receive confirmation of my hotel reservations?

A. Our automated system will confirm your reservations by e-mail in real time, usually in no more than a minute.

Q. How do I find out if a hotel can accommodate special needs, such as accommodations for pets or on-site child care?

A. Simply click on the HOTEL DETAILS link on the hotel page for more specific information about that hotel. We also publish hotel's direct telephone numbers on every hotel page. Please call them directly to find out a specific answer if you can not find it on the page. On most of the cases
you will find related information.

Q. What if I find a better hotel rate after I've made a reservation through Destination Partners portals?

A. We stand behind our lowest-rate guarantee, and we're confident that more than 99 percent of the time our rates will be comparable to or lower than any of our competitors'. However, if you do find a lower rate, just send us an e-mail with your confirmation number specifying the rate you found for
the same dates and the site you found it. We'll issue you a check for the difference within 1 week.

Q. What if I find a better hotel rate after I've made a reservation through DestinationPartners.com?

A. We stand behind our lowest-rate guarantee, and we're confident that more than 99 percent of the time our rates will be comparable to or lower than any of our competitors'. However, if you do find a lower rate, just send us an e-mail specifying the rate and the site on which you found it, and we'll send you a check for the difference within a week.

Q. How do I cancel or change my reservations?

A. Once you receive your confirmation via email from us for your stay, there is also a link on the page for cancellations. You can click on the CANCELLATIONS link, then click the "submit" button after you indicate your confirmation number for the reservation. You are also welcome to call us at,
1-415-292-6122 and we'll cancel it for you.

Q. Who can I contact for help if I have a problem or dispute with my hotel that I can't resolve?

A. Call us directly at 1- 415-292-6122, and we'll make sure you get the problem resolved to your satisfaction.